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Support & Aftercare

Support that stays with your equipment after the first visit

Irish Laundry Systems keeps commercial laundry sites connected after installation, repair, rental or maintenance, with follow-up care, service history and genuine parts access where applicable, so teams can make clearer equipment decisions beyond a single visit.

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Aftercare support Service history Genuine parts access where applicable
Electrolux Professional Authorized Partner

Connected Aftercare

Aftercare that keeps
service history and
next steps connected

After a repair, inspection or installation, the next decision is often the one that matters.

Irish Laundry Systems keeps follow-up clearer with service history, Electrolux Professional equipment knowledge and genuine parts access where applicable.

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Support & Aftercare

What stays connected after the first visit

Aftercare works best when the repair, the part, the equipment history and the next decision stay connected.

Service history review

Previous visits, known faults, maintenance notes and equipment details are reviewed before the next action is recommended.

Follow-up care

Clearer guidance after a repair, installation, rental setup or inspection, so teams know what needs attention next.

Genuine parts access where applicable

When a part is required, Irish Laundry Systems can identify the correct requirement using machine details and service history.

Clearer equipment decisions

The issue is directed toward the right next step, whether that means a repair call-out, planned maintenance, parts follow-up, rental discussion or another practical action.

Beyond the Part

The right part starts with the right equipment information

A part only solves the problem when the machine, fault history, model and next action are clear. Irish Laundry Systems reviews the equipment details and service history before advising what is needed, what can wait and what should happen next.

Fewer parts mistakes | Clearer next costs | Genuine parts access where applicable
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How Aftercare Works

A clearer decision for the equipment already on-site

Support & Aftercare connects what has happened before with what the equipment needs now.

Tell us what needs attention
01.

Tell us what needs attention

01.

Tell us what needs attention

Share the equipment type, site, recent issue, previous visit or current concern.

Review the service history
02.

Review the service history

02.

Review the service history

Irish Laundry Systems checks previous notes, known issues and available equipment details.

Check the next action
03.

Check the next action

03.

Check the next action

The next step may involve genuine parts access where applicable, follow-up care, a repair call-out, planned maintenance or another practical action.

Keep the decision clear
04.

Keep the decision clear

04.

Keep the decision clear

The site is guided toward the most useful next step without treating the issue as an isolated parts request.

When Follow-Up Becomes a Pattern

Repeated issues may need planned care, not another isolated decision

If the same machine keeps needing attention, Support & Aftercare can connect the history with a Preventive Maintenance Contract review, giving the site a clearer way to reduce repeat disruption, protect equipment value and plan the next step.

Reduce repeat disruption | Protect equipment value | Planned maintenance support
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Next Routes

The right next step depends on what your site needs now

Support & Aftercare connects the site to the most practical next action without turning every issue into the same conversation.

Repairs & Call-outs

Repairs & Call-outs

For urgent faults, breakdowns or equipment issues affecting daily operation.

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Preventive Maintenance

Preventive Maintenance

For recurring faults, planned visits and better control of maintenance pressure.

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Equipment Rental

Equipment Rental

For replacement pressure, added capacity or cases where buying outright is not the right option.

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Customer Trust

Trusted by sites that need care beyond the first visit

Irish Laundry Systems supports healthcare, care home, hospitality and commercial laundry sites where equipment history, follow-up care and clear next steps matter after installation, repair or service.

A trusted partner providing consistent commitment that makes a real difference

We have built a strong and valued partnership with Irish Laundry Systems over many years. Their consistent commitment to excellence has made a real difference to our operations, with service delivery always of the highest standard. What truly sets them apart is their reliability and responsiveness; they are a trusted partner always ready to resolve any issues quickly and effectively. This level of dedication gives us great confidence and peace of mind.

Owen Brennan Head of Group Facilities at Grace Healthcare
Consistent, professional service that gives us real peace of mind

We've worked with Irish Laundry Systems for a number of years at St. Mary's Hospital, and their service has been consistently reliable and professional. Their response times for callouts are excellent, and any issues are dealt with quickly and efficiently. Their annual maintenance support ensures our equipment runs smoothly with minimal disruption, giving us real peace of mind. We value the long-term relationship we've built and trust their team to deliver a high standard of service every time.

Larry Jordan Operations at St. Mary's Hospital
A reliable partner we can always count on to keep our operations running smoothly

Irish Laundry Systems has been an outstanding partner for Charlemont Group. Their team consistently delivers a professional and efficient service, with response times that are second to none. Whether it is routine maintenance or an urgent callout, they handle everything with care and expertise. We have complete confidence in their ability to support our laundry operations and would not hesitate to recommend them.

Contact Name Facilities Manager at Charlemont Group
Professional, knowledgeable and always quick to respond when it matters most

Working with Irish Laundry Systems has been a straightforward and positive experience from the start. Their knowledge of commercial laundry equipment is excellent and their aftercare support has been dependable throughout. Any issues are resolved quickly and efficiently, and the team is always easy to reach. We value the relationship we have built and look forward to continuing to work together.

Contact Name Operations Manager at Laundry Online
They provide excellent support and a dependable experience we can always count on

Irish Laundry Systems continues to deliver a smooth, efficient experience from start to finish. The team is very knowledgeable, helpful, professional, and easy to work with. They provide excellent support and a dependable experience we can always count on. They are great to deal with, always quick to respond, and exceeded our expectations with their high-quality service and attention to detail. We would highly recommend them.

Dermot Wilson Equipment Engineer at AbbVie

Trusted by

Grace Healthcare
AbbVie
Charlemont Group
Laundry Online

Support & Aftercare FAQs

Questions before requesting support

No. Parts may be part of the answer, but Support & Aftercare is wider than that. It can include service history review, follow-up care, genuine parts access where applicable and guidance on the most practical next action.

No. Contract and non-contract customers can request guidance. If the issue is recurring or would benefit from planned care, Irish Laundry Systems may recommend reviewing a Preventive Maintenance Contract.

Yes. Share the machine type, model, serial number if available, photos, fault description and service history. The team can identify what information is needed before confirming the best way forward.

Parts are not assumed to be included unless specifically agreed. Irish Laundry Systems will advise when parts are required and how they relate to the repair, contract or follow-up work.

Yes. Service history can show repeated faults, previous interventions and what the equipment may need next.

Yes. Irish Laundry Systems is an Authorised Electrolux Professional Partner and has experience with Electrolux Professional equipment and genuine parts access where applicable.

Use the Repairs & Call-outs page or contact the team directly. Support & Aftercare is best for follow-up, equipment decisions, parts access where needed and practical guidance after a visit, repair or equipment decision.

Have a different question? We're happy to help.

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Request Support & Aftercare

Tell us about your equipment and what needs attention

Share the details that allow Irish Laundry Systems to review the equipment, service history and practical action required.

Share the details that make the next step clearer.

Photo upload, if possible: once we reply, send photos of the machine, rating plate or fault area as an email attachment — it helps us review the equipment faster.

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Need a clearer next step for your equipment

Tell us what is happening with the equipment, what has already been done and what the site needs now. Irish Laundry Systems will connect the enquiry to the most practical next action.

Fewer follow-up surprises | Clearer next costs | Support from people who know the equipment
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